Refund policy
We want you to be happy with your order — here is exactly how returns, replacements and refunds work.
30-day guarantee
You are covered for 30 days from the day your item is delivered (extended to account for weekends and holidays). We will remake or refund your order if:
- it arrives damaged or defective;
- the print quality is faulty (blurry, wrong photos, wrong design or size);
- you received the wrong item;
- the order is confirmed lost in transit.
Contact us at support@afezi.com with your order number and photos of the issue. In most cases you will not need to return the item — we resolve claims with a replacement or refund directly.
Personalised items
Return shipping & fees
In the rare case we ask you to send an item back, return shipping is paid by the customer. We never charge restocking fees. For damaged, faulty or incorrect items we typically resolve claims with photos alone — no return needed.
Because most Afezi products are made to order with your photos or personalisation, we cannot accept returns for change of mind, incorrect photos submitted by the customer, or an incorrectly chosen size/colour, unless the item is also faulty. Please review your personalisation carefully before ordering — our team checks photo quality before production and will contact you if a photo won't print well.
Order cancellation
You can cancel any order free of charge within 24 hours of purchase, provided production has not started. Email us as soon as possible with your order number.
Refunds
Approved refunds are issued to your original payment method within 3–5 business days of approval. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.
How to open a claim
- Email support@afezi.com within 30 days of delivery.
- Include your order number and photos of the issue (for damage/quality claims).
- We respond within 1–2 business days with a resolution: replacement, reprint or refund.