Shipping Policy
Processing & production
Every Afezi product is personalised and made to order. Production typically takes 2–5 business days before your order ships. During holiday peaks, or if a personalised item needs to be remade to pass our quality inspection, production can take longer — in rare cases up to 15 days. Only items that pass quality inspection are shipped.
Shipping methods & rates
- Standard Shipping — $9.99 (FREE on orders over $59): delivery usually takes 8–12 business days after dispatch.
- Priority Shipping — $15.95 ($12.99 on orders over $59): delivery usually takes 5–7 business days after dispatch.
Continental US orders typically arrive within 6–9 business days of dispatch with standard service. We do not offer overnight shipping. Exact rates and available methods are shown at checkout before you pay.
Where we ship
We currently ship to the United States, Canada and 35+ other countries. All available destinations appear at checkout. International delivery generally takes 3–12 working days after dispatch depending on destination and customs. Not sure if we ship to you? Email support@afezi.com.
Tracking & shipping confirmation
You'll receive a shipping confirmation email with your tracking number as soon as your order leaves production. You can follow your delivery any time on our Track Your Order page. Please allow 2–3 days for the first tracking update to appear.
Address changes
Please double-check your shipping address at checkout. We can update an address while the order is still in production — contact us as soon as possible. Once an order has shipped, the destination can no longer be changed.
Customs & import taxes
International orders may be subject to import duties or taxes levied by the destination country. These charges are the recipient's responsibility and are not included in our prices.
Delays, lost or damaged shipments
Delivery dates can shift due to severe weather, customs processing or holiday volume. If your tracking hasn't updated for 10 business days, or your order arrives damaged, email support@afezi.com with your order number (and photos for damage) — we'll reship or refund per our Return & Refund Policy.